OLD MUTUAL BAD CUSTOMER SERVICE

I have two funeral policies with Old Mutual. In May, i contacted them via telephone and email to advise them that because i have changed jobs, my salary date also changed and requested that they change my debit order date. This has not happend even though i have emailed them numerous times. In addition to this, they have stopped debiting for one of my funeral policies, even though i HAVE NOT CANCELLED it. I have received NO CORRESPONDENCE from them advising me why they are not debiting one of my policies and why they have not moved my debit order date despite the fact that i spoke to one of their consultants telephonically and emailed them on numerous occasions. This week alone, i have emailed them twice advising them that if they did not respond- i would take my cmplaint to hello peter. Next i will take it to facebook and which ever social media site i find has a big enough audience for me to share my disgust with. This is pathetic customer service to say the least. I was thinking about taking out an RA with Old Mutal but that idea has now long drowned. <div><br></div><div><em>(Supplier name changed from Iwyze to Old Mutual by Hellopeter.com)</em></div>