OLD mutual - Bad customer care services

I have open tax-free account in September 2023 under my child name. Initially when I apply, I ask them to deduct R3000 monthly from my account, I week later I requested Old mutual to change my monthly premium to R1000 as I cannot afford R3000. I been sending emails to ***, no help. Last month insted of deduction R3000, they deducted R4000. I send them email, they call me and they forward me a form to fillin. I filled the form send it. Three day later they send me another form to fill in which is different from the firdt one.

In October 2023 I requested call back, they call me next day and I explain the problem. The promise that they have made changes for R1000 premium, but still problem not fixed. It is now three months, and the problem is not yest resolved.

Old mutual they do not care about the customers; they just need to sell product that they cannot manage.

Very disappointed with OLD MUTUAL ***