OLD Mutual bad call center service

I have been trying to get to get through Old Mutual call center to check my policy status and check for outstanding premiums however I spend hours everyday trying to do this through the ***,I am asked to do the same thing multiple times by the voice recorder,I have to then wait more than an hour to he attended only for agents to hang up.I am frustrated by this level of service which makes me question the claims process for future,how can I trust my claim to be paid when I cannot even get assisted with checking if my premiums are upto date.The WhatsApp line never even picks up outstanding premiums,it just gives me the next debit details and not even the policy number.I am done wasting my own airtime for a simple request,can I kindly be prioritized as of this moment by being call by your agens