Old mutual

I'm very angry with old mutual, my died last week Tuesday, I submitted my claim this Tuesday but I haven't received any payment, my mother's funeral supposed to be on the 17/06/2023 and I'm the only 1 working in my family, how I'm I supposed to burry my mother without budget, I paid that policy for over 3 years now I'm struggling to burry my own mother, because tomorrow is a holiday no banks opened