Old Mutual

In October I went to Old Mutual Roodepoort (Westgate Mall) branch to cancel the educational plan the guy who was assisting me said everything is sorted few weeks later my account was debited I then disputed it, I went to the branch again I was assisted by David/Daniel he said the guy who was assisting me before didn’t do anything that’s why they debited he then required me to go get my bank statement of which I did he then said I’ll get the money after 5 working days. On Sunday my account was debited I went to the branch again then the lady who was assisting me said she will update some details I can’t be going to the branch all the time it’s costly for me can you please pay the annoying that was promised thank you