Old Mutual
It is disappointing dealing with a company that ignores its own communication channels while literally costing you money in airtime, it is a blatant failure of customer service and professional ethics. Despite my best efforts to call, I have been shuffled between departments with no resolution, and my emails even to the complaints division have been met with total silence, despite your own promise of a 24–48-hour turnaround. All I need is to withdraw my funds.
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Replies (3)
Old Mutual's replyOfficial
26 Feb 2026, 11:42Good day Zilu L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 11:42
Official
Good day Zilu L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
's updateReviewer Update
05 Mar 2026, 12:05Since the 26th February, my query has not been resolved. I called once again today to follow up and again I am shuffled between departments. I need to repeat myself every time with verification to everyone new person that I am transferred to.
's update05 Mar 2026, 12:05
Reviewer Update
Since the 26th February, my query has not been resolved. I called once again today to follow up and again I am shuffled between departments. I need to repeat myself every time with verification to everyone new person that I am transferred to.
Old Mutual's replyOfficial
05 Mar 2026, 12:47Good day Zilu L,
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 12:47
Official
Good day Zilu L,
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management