1 reviews | Active since Feb 2013
Old Mutual – Atrocious Service for an International Company - CEA***
I am writing this on behalf of my son, Barry van der Walt.
As you can see I have listed the emails and dates that these were sent!
Old Mutual – Atrocious Service for an International Company - CEA***
On the 26th April 2022, I sent numerous emails to the Old Mutual with regards to a Death Claim Refund which I had been paying for 2 years after my father passed away.
From: "***" : Sent: Tue, 26 Apr 2022 at 11:25 am Subject: Re: Fw: Death claim refund- ID : --------------
On the same day, 26th April, I sent through Proof of Death and all the Relevant documents asked for.
On the 6th May Old Mutual requested my Banking Details. I have a problem with my old Nedbank Account as someone de*****ed money out of my account (that is another Hello Peter Letter I have to write). I had to open a new Banking Account. I sent the relevant details, plus a letter from my New bank.
To: "***" Sent: Fri, 6 May 2022 at 2:09 pm Subject: CEA*** (Proof of banking details)
To whom it may concern, We confirm that the banking details on the attached are currently active and held on record with ------- Bank.
After receiving a letter from my Bank, Old Mutual duly requested Bank Statements which I sent through to them.
From: "***" Sent: Tue, 10 May 2022 at 10:52 am Subject: Re: No Reply: Re: CEA*** - ID *** Bank statement
Bank Statements sent to the Old Mutual as requested, twice.
To: "***" Sent: Wed, 11 May 2022 at 11:50 am Subject: CEA*** Bank statements
To: "***" Sent: Wed, 11 May 2022 at 11:50 am Subject: No Reply: Re: CEA*** - ID ----------- April Bank statement
I called and Spoke to Maxwell on the 13th May at 13:16. And to Snicky on the 18th May at 13:00. And to Mila on the 18th May at 13:12. Not one of these people or the many other people who I spoke to could help me. So far it has cost me over R400 in Airtime trying to get through to these people who don’t know what they are doing.
And to my Dismay, Old Mutual paid the money owing to me into my Old Nedbank Account (the incorrect Bank Account).
Which of course I can’t get, because it has been de*****ed and is in Debit.
I duly called them and asked them to reverse the payment as I wouldn’t get it. And now they tell me they can’t do it.
So tell me! How do I get my money when all the People at Old Mutual are ***********, obviously illiterate as they can’t read simple orders, and have jobs. They obviously can’t read emails and the requests sent to them.
Someone who has Authority at Old Mutual, Please rectify this and send me my money to my Correct Bank Account.
Barry van der Walt ***
I would like to thank Colleen Aanhuizen from Old Mutual for going out of her way to help us with payments that were made to the incorrect bank.
After speaking to approximately 20 people with no results. Colleen, very Professionally, reversed those payments made to the incorrect bank.
It takes someone like Colleen, who will go the extra mile, and correct the incompetence of her fellow workers.
I hope you get to reprimand the people who incorrectly transferred that money into the incorrect bank after sending 2 Bank Statements and speaking to numerous people.
Thank you Colleen. You have restored our faith in people.
I would like to thank Colleen Aanhuizen from Old Mutual for going out of her way to help us with payments that were made to the incorrect bank.
After speaking to approximately 20 people with no results. Colleen, very Professionally, reversed those payments made to the incorrect bank.
It takes someone like Colleen, who will go the extra mile, and correct the incompetence of her fellow workers.
I hope you get to reprimand the people who incorrectly transferred that money into the incorrect bank after sending 2 Bank Statements and speaking to numerous people.
Thank you Colleen. You have restored our faith in people.