BN
Bongani N
1 reviews | Active since Mar 2019
29 Jul 2019, 09:44
Old Mutual ATM disgrace
Old Mutual Finance is failing us as clients yesterday went to their ATM request 1700 the money I got from ATM was 700 this was the second time same ATM in Rocklands Bloemfontein now I've been told I need ti feel forms and will take days before I get refunded based on the investigation. I had to borrow money because it was an emergency
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Replies (2)
Old Mutual's replyOfficial
29 Jul 2019, 11:05Dear Bongani,
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
Old Mutual's reply29 Jul 2019, 11:05
Official
Dear Bongani,
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
BN
Bongani N's updateReviewer Update
31 Jul 2019, 14:21Am still not happy wulith the way old mutual has handle the matter, everyone keep on saying they will get back to me but don't I have to call and make a follow up this is so unprofessional, when I phoned today was told my dispute has been rejected I've requested for the footage of that they and am so positive that it will show exactly how much I got from the ATM can this matter be resolved ASAP
BN
Bongani N's update31 Jul 2019, 14:21
Reviewer Update
Am still not happy wulith the way old mutual has handle the matter, everyone keep on saying they will get back to me but don't I have to call and make a follow up this is so unprofessional, when I phoned today was told my dispute has been rejected I've requested for the footage of that they and am so positive that it will show exactly how much I got from the ATM can this matter be resolved ASAP