OLD MUTUAL AT IT AGAIN (Follow-up)

OLD MUTUAL AT IT AGAIN. This is a follow-up of the review I wrote about Old Mutual not paying my refund after disinvesting with them, it is now 32 working days and counting, and /or 45 calendar days since I cancelled this policy. In all honesty there is no justification for clients or customers to be disrespected and disregarded in this way by Old Mutual. The only thing to conclude here is that Old Mutual has in its employ very very arrogant people who are hellbent on driving this Giant of a company into the ground. I wonder if they even know what the real business of Old Mutual is, and let me tell them that the real business of Old Mutual is not the financial products that are offered there, the real business of Old Mutual is its customers and clients, respecting and taking care of its customers, and in this way this Giant a company will be able to retain its current customers and attract some new ones. It's a shame that these arrogant and clueless employees are busy landing serious fatal blows to Old Mutual's reputation, it might not be apparent or important to them now, but they must know that they are taking down this Giant piece by piece. Many people are complaining about Old Mutual, and it is just a matter of time before this begins to translate in the decline in real business (customers/clients). I was previously made to wait for a year before I could be refunded, and now I am on 45 calendar days and counting. It's unfortunate that clueless people/employees motivated by incompetence and naked pride and arrogance, choose to destroy this prestigious company which had served South Africa with pride and distinction. It does not also assist that the CEO is not accessible, I know of many CEOs of big companies who are very accessible to the public. 45 CALENDAR DAYS.... 32 WORKING DAYS....... AND STILL COUNTING. . How much more reputational damage and harm can this Giant stomach and sustain ?

NB. The PROBLEM lies with the Head Office and Not the Branch Offices. At the Branch Offices employees go the extra mile to assist and respect the customer.