Old mutual at it again

I took out a retirement policy with Oldmutual group scheme a few years ago but then I stopped paying for it when the father of my child passed away and Old mutual took they're time to pay out. I had to report them here on Hellopeter before they could pay out. I wanted nothing to do with old mutual anymore. I got approached by a new financial advisor and then decided to give Oldmutual another chance, I'm regretting it now. The financial advisor said I had some money left from the previous retirement plan but it's not enough to be carried over so they have to pay me back. I did all the paper work, they said it will take 14 to 21 working days... It's been way more than that and I'm still not refunded. I called the call center yesterday. Had to wait on hold for more than 12min before a consultant could pick up, Tracy finally picked up and said "I will escalate it" I've heard that before and I know nothing gets done. They are in the same building but nobody at Oldmutual Head Office cares enough to actually stand up and go to finance department when such things happen. Someone somewhere isn't doing their job and it's the client's that get inconvenienced. If it wasn't for the financial advisor I wouldn't have even known I could get my money back. Old mutual would have just kept it and said no word. I want nothing to do with them anymore and even the new retirement policy, I'm going to cancel.