1 reviews | Active since May 2016
Old mutual at it again!!
<p>This is the second month old mutual decides to debit my account before my debit order date. I'm so tired of this same old ****. Who gave them permission to debit my account before the 25th? It certainly was not me! My want my freaked money back and this ****ty savings scheme cancelled!!!!! </p>
Hi Simone,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Hi Simone,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
I have requested that they put your policy back onto a fixed deduction date of the 25th of each month. In sincerely apologise for any inconvenience and frustration as a result.
This will happen from June, however, the 25th falls on a Sa****ay and as a result of us amending it to a fixed date, it will deduct on 27 June 2016.
Should you wish to receive any bank charges returned as a result of this early deduction, please provide me with a bank statement confirming the amount deducted from your account.
You do state that you wish to cancel this policy in which case the above fixing of your deduction date will not happen. In order to cancel this policy, please fully complete the attached documents and return them for my attention. Alternatively you can go to your nearest Old Mutual office to assist you with the documents and identification section. They can then forward the necessary documents to me directly to assist with the cancellation and disinvestment payment. In addition to the above forms, we require a certified copy of your identity document. Please ensure that either you or the branch send this request to me personally to process.
I await to hear from you and the decision to cancel your policy.
Kind regards
Belinda Hunt
I have requested that they put your policy back onto a fixed deduction date of the 25th of each month. In sincerely apologise for any inconvenience and frustration as a result.
This will happen from June, however, the 25th falls on a Sa****ay and as a result of us amending it to a fixed date, it will deduct on 27 June 2016.
Should you wish to receive any bank charges returned as a result of this early deduction, please provide me with a bank statement confirming the amount deducted from your account.
You do state that you wish to cancel this policy in which case the above fixing of your deduction date will not happen. In order to cancel this policy, please fully complete the attached documents and return them for my attention. Alternatively you can go to your nearest Old Mutual office to assist you with the documents and identification section. They can then forward the necessary documents to me directly to assist with the cancellation and disinvestment payment. In addition to the above forms, we require a certified copy of your identity document. Please ensure that either you or the branch send this request to me personally to process.
I await to hear from you and the decision to cancel your policy.
Kind regards
Belinda Hunt