old mutual at it again

Item: Old Mutual
Rating: 1
Author: Deidre S

<p>I requested that my 2 in 1 policy be closed. I forwarded all my supporting documents. Every day I have been following up but the call centre agents don't seem to know what's going on. Every time when I need old mutual to assist me it always has to be a mission to get something done. I'm so tired of this. </p>

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Replies (1)

Old Mutual's replyOfficial

22 Jun 2016, 12:41

Good day Deidre

Thank you for the review.

As confirmed earlier, I have escalated the matter and requested that the withdrawal be processed urgently. I will follow up with the relevant manager and provide feedback to you directly.

Regards,

Belinda Hunt

Old Mutual's reply22 Jun 2016, 12:41

Official

Good day Deidre

Thank you for the review.

As confirmed earlier, I have escalated the matter and requested that the withdrawal be processed urgently. I will follow up with the relevant manager and provide feedback to you directly.

Regards,

Belinda Hunt