AM
Alex M
1 reviews | Active since May 2020
05 May 2020, 12:11
OLD MUTUAL are*******!
I have recently reduced my Life Insurance Policy cover to reduce the premium as I have no income due to Covid-19. I received confirmation of the new premium on 22 April. The old premium was still deducted on the 4th May! I queried this and the result was that the correct premium was also deducted on the 5th May! OLD MUTUAL has now ****** money from my account. They do not answer their phone, my broker cannot get hold of anyone and I have reported them to the Insurance Ombudsman today. Their service is unprofessional and uncaring,
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Old Mutual's replyOfficial
06 May 2020, 15:17Dear Alex McIntosh
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply06 May 2020, 15:17
Official
Dear Alex McIntosh
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,