OLD MUTUAL ARE THE WORST FINANCIAL SERVICE PROVIDER WHEN IT COMES TO SAVINGS WITHDRAWAL

i withdrew money from my savings on the 16th of August 2021, to date I have not receive the money, last week on Monday 20th Sept their consultant said i will get the money between Wednesday and Friday last week. it is Monday today 27/09/2021, i still have not received the money. they used to have a telephone service line where such withdrawals could take up to 5 days, they have replaced that with WhatsApp line that clearly don't work. as if this is not frustrating enough, they have the worst call centre client service by far, you need to call more than 3 times before you can finally get help.