OLD MUTUAL ARE THE WORST FINANCIAL SERVICE PROVIDER,

I submitted a death claim early last week, I then got response the next day that they require my banking details which I did send, since then I have been sending emails so I can get feedback, no one responds to my messages, I called several times but cannot get through to the claims department, I called the service department and had to hold for over 35 mins when the agent answered she literally dropped the call. this is by far the worst customer service I have ever seen. The same company is the 1st to debit my account on pay day yet they fail to assist with a mere simple death claim. This is not happening for the first time, I am even considering to cancel my policy with them. SUCH A G=HUGE COMPANY YET THEIT CUSTOMER SERVICE SUCKS!!!