Old Mutual Are The Worst.

My name is Bianca Daughter of Arnoldus Jacobus Strydom and Johanna Alida Strydom; My Dad and mom took out a policy with old mutual and they paid every month did not skip one month, my dad got retrenched and they went to old mutual just to put a hold on the policy "vacancy leave" on the policy, they arranged all this with Gene Huma at Carnival Mall branch, he said he will put it on a vacancy period of 6 months, my mom got a job within a month's time was over my mom got a job and they went back to old mutual to get the policy going again,, Gene Huma was always "out" or never "available to talk to them, my dad went there numerous times, he was just never ever available, my dad past away November 2021, we got a referral to Karin Koen, she said my mom must get all the document together for her and do an affidavit, my mom did that and then after a while we got feedback that the case is closed and that there is no help to be found. After this I have send all the documents to the email addresses on the back of the 1 letter that they received per mail, also after a few weeks a no go everybody just says to me case closed every time a dead-end road. After a few months have gone by a friend told my mom that she will give her e-mail addresses of head office and then we mailed Michelle and Mathilda, after a few weeks also a dead-end road. Then a few weeks later my mom received a call from Portia at Carnival mall Branch, she promised high and low that she will talk to head office and sort this out and that the money must be paid out to my mom, then we waited after that she phoned again asking my mom how she would like the money to be paid out, so my mom explained to her. So, we waited again, after a few telephone calls from my mom's side every time Portia just keep on saying she will follow up she will follow up and nothing happened. Today 03-10-2023 I loaded airtime on my mom's phone and asked her to phone Portia again to get behind the story of what is going on, so she said that an email was send that the case is closed... So no after all this horrible experience we are still in a dead-end road, and everybody at old mutual is giving us a cold shoulder and no help at all when my mom and dad wanted to go on with this policy nobody wanted to help or assist. This is pathetic, I would not recommend old mutual to anyone....... We don't know what to do anymore.......