Old Mutual Are *****sters!!!!

Good Day, To Whom It May Concern

I am writing this email to request urgent intervention and to be treated with the highest priority.

This is a brief explanation regarding my greenlight policy that I have taken with Old Mutual, Policy Number *** - since 24 May 2011. This is over 12 years of paying old mutual funds.

This policy has been upto date and all premiums paid in full up until the 13 November 2023. In September 2023 (3 Months ago) I requested a debit order date change as I started new employment and my salary date changed. There was issues the date was not changed, however Old Mutual still managed to get the funds. (Bank Statement Attached)

I then received a letter stating that my policy is now lapsed on 20 November 2023. This was after my premium was debited. (Statement & Letter attached) To my horror and shock, I contacted old mutual for answers and to date have been given no resolution or feedback. I have made calls to every department, trying to reach out to someone for assistance, I have sent daily emails that just get ignored. (Attached)

The last email I received was from a complaints handler, Harold Loubser who advised that there was an error and the policy will be reinstated and waivered (Attached) Daily emails have been sent to him with no response

Today, 07 December 2023, I received 5 sms notifications from my bank, old mutual has returned 5 premiums to me This is without any feedback, no resolutions. I feel as though the company is blatantly trying to lapse my policy purposely. I have been diligently paying this policy for the past 12 years. These practices displayed by Old Mutual are underhanded and shoddy to say the least, This matter will definitely be escalated to the highest authority governing financial practices in South africa. This is the most sneakiest part of everything

Since all my correspondences to old mutual went blatantly ignored, I would appreciate this email and matter to be treated with the utmost urgency. This will be much appreciated.

My contact number is ***

Regards