Old mutual are *****s

Old mutual is petatic I opened a policy for me and my mother in 2019 when I was at the police academy when they came to me and made me open a policy. When my mom passed away in August 2023 when I went to go claim for her I discovered that there is someone on my policy that I don't no I don't even no if this person exist when I wanted to do a ***** case at the time the consultant advised that I shouldn't because it would mess up the claim to burry my mom in November 2023 I sent a email regarding the ***** that was done on my policy it took them several days to get back to me when they eventually got back to they sent me forms that I had to fill in and submit it to the old mutual branch I did so when I called in to verify if they have recieved my documents they acknowledged that they have recieved it. I haven't gotten feedback from anybody ever since when I called again they said they recieved the documents on the 12th of December and it was sent to the forensics department for future investigation iv been calling and sending emails and all I get told is that it's been sent to forensics we apologies for the inconvenience caused with is a automated email because it doesn't matter what my email says its always the same email coming back. When we call in we get told there is no way we can speak to the forensic department they will give us feedback or they will excalate the matter which never gets done.. I'm so sick and tired of old mutual I currently feel like canceling all my policies with them because it's over a month that I am waiting for a payout that was not my fault but they agents fault for putting someone on my policy that I have no idea who the hell it is or of the person even exists