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helen M
1 reviews | Active since Feb 2019
06 Jan 2025, 11:47
OLD MUTUAL ARE OLD AND TIRED AND GIVE VERY BAD SERVICE
This Company has been around for years and has got WORSE AND WORSE. Do not use them. How they can even think of opening a bank when they cannot even run their company properly is beyond me. Phone the call centre, hold on for ages, then get a useless unhelpful person who just wants you off the line. Send an email. No reply, or a copy and paste. Bottom line. they do not care about their customers. No STARS, Rating of Minus 100
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Replies (1)
Old Mutual's replyOfficial
06 Jan 2025, 13:56Hello Helen M, thank you for sharing your thoughts with us. We sincerely apologise for your recent experiences and the frustration you've felt. Your feedback is incredibly important, and we understand how disappointing it can be when we don't meet your expectations.
We are committed to improving our services and ensuring our customer support is both responsive and helpful. Your insights will help us identify the areas that need immediate attention. We would like to investigate your situation further so we can ensure it doesn’t happen again.
One of our complaint assessors will reach out to you, and we will do our best to resolve your issues promptly.
Thank you for your patience and understanding as we work to make things right.
Regards
Old Mutual Complaints Management
We are committed to improving our services and ensuring our customer support is both responsive and helpful. Your insights will help us identify the areas that need immediate attention. We would like to investigate your situation further so we can ensure it doesn’t happen again.
One of our complaint assessors will reach out to you, and we will do our best to resolve your issues promptly.
Thank you for your patience and understanding as we work to make things right.
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2025, 13:56
Official
Hello Helen M, thank you for sharing your thoughts with us. We sincerely apologise for your recent experiences and the frustration you've felt. Your feedback is incredibly important, and we understand how disappointing it can be when we don't meet your expectations.
We are committed to improving our services and ensuring our customer support is both responsive and helpful. Your insights will help us identify the areas that need immediate attention. We would like to investigate your situation further so we can ensure it doesn’t happen again.
One of our complaint assessors will reach out to you, and we will do our best to resolve your issues promptly.
Thank you for your patience and understanding as we work to make things right.
Regards
Old Mutual Complaints Management
We are committed to improving our services and ensuring our customer support is both responsive and helpful. Your insights will help us identify the areas that need immediate attention. We would like to investigate your situation further so we can ensure it doesn’t happen again.
One of our complaint assessors will reach out to you, and we will do our best to resolve your issues promptly.
Thank you for your patience and understanding as we work to make things right.
Regards
Old Mutual Complaints Management