OLD MUTUAL ARE NOT THE BEST AFTER ALL

I always though Old mutual was one of the best in the industry until now. I think because they are now so big they decide they are going to be ******. I cancelled my contract with you guys on the 26th of March 18, and when i checked on the 28th on my portfolio it said the policy was paid-up. So how can you guys deduct a debit order 03.04.2018 when the contract has been cancelled and paid up? Where was the money taken to? Please can you pay back my money back into my account.

I have been trying to log into myportfolio and i keep getting an error and i called the ********** 500 and was on hold for 30minutes.

How do you query now if no one answers the phone and their systems are down?