OLD MUTUAL ARE ******

Old Mutual: Dear MR ADFORD NGAMLANA 69667P*** your refund was processed on the 31/07/2020 and the case will be closed erroneous deduction.. Tel ***/Email ***. Ref CEB***2, Pls don't reply.

I don't understand how. Was that my error or mistake? I took a policy with you guys to help me in time of need. I was left alone when the person that I covered died. The aim of taking a funeral cover with you, was to burry my causin when the time comes. I was forced to take up a loan to burry him. An the only feedback that I'm getting is "ERRONEOUS DEDUCTION". Not my error Old Mutual, YOUR ERROR! Why can't you tell exactly of what happened to my policy. Why my benking details were used to pay for another person that I don't know. I took your policy to cover my causin, NOT TO BE REFUNDED WHEN HE DIES!