1 reviews | Active since May 2025
Old Mutual are *******!!
I have had my Retirement Annuity with Old Mutual since 2006. Due to low returns on investment I chose to cancel and move my funds to another company.
I have been trying to get my Retirement Annuity Funds moved from Old Mutual from January 2025 to another company. However Old Mutual has not transferred my funds to the company since then. The section 14 transfer form and signed form H was done by the company and completed, my payment from Old Mutual was cancelled on their side.
The new company I want to use awaits these funds to put to my new Retirement Annuity and has been following up diligently but still no payment!!!
I myself emailed Old Mutual demanding for my funds to be transferred to the other company but no response!! Emails were sent from the company to even the complaints department at Old Mutual but no response!
Karin - Section 14 Team Manager Sue Ella - Call Centre Section 14
I have been paying diligently from 2006, will I ever get my funds back or are Old Mutual just openly *******? There are emails trails from both parties - myself and the company I want to use but still Old Mutual does not seem to care!!! What about all the interest I am losing in the interim, who is going to pay me that?
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
My self and the company I want my funds transferred to have been give false information that the payment was done, the only confirmation being a written letter from Old Mutual to the said company, but NO BANK PROOF OF PAYMENT.
Old Mutual is thoroughly useless. Their customer service is appalling, absolutely abysmal!!
This needs to be sorted out PROPERLY ONCE AND FOR ALL. No lies. I want MY FUNDS.
My self and the company I want my funds transferred to have been give false information that the payment was done, the only confirmation being a written letter from Old Mutual to the said company, but NO BANK PROOF OF PAYMENT.
Old Mutual is thoroughly useless. Their customer service is appalling, absolutely abysmal!!
This needs to be sorted out PROPERLY ONCE AND FOR ALL. No lies. I want MY FUNDS.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,