JB
Jacqueline B
1 reviews | Active since Mar 2016
19 Sept 2025, 10:45
Old Mutual appears to have closed down - no one works there anymore
Old Mutual has zero customer service. I used there *** email to ask them for assistance with my investment over a month ago and had no response. I sent several subsequent emails...no response. I used their complaints form to log a complaint....no response. I can only assume that they have gone under and all investments are lost. People have been saying for years to avoid Old Mutual and this is why. To anyone thinking of investing with Old Mutual - don't !!!!!!!! You're better off stashing it under your mattress than investing with them
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
19 Sept 2025, 10:55Good Day Jacqueline, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Sept 2025, 10:55
Official
Good Day Jacqueline, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JB
Jacqueline B's updateReviewer Update
22 Sept 2025, 11:35I assume this is an AI Bot response, as there is still no contact from Old Mutual and unlikely they will respond.
WARNING: DO NOT invest with this company, they are a money pit. They happily take your money and then ignore you. I guess the Ombudsman is the only way to get them to do their jobs.
WARNING: DO NOT invest with this company, they are a money pit. They happily take your money and then ignore you. I guess the Ombudsman is the only way to get them to do their jobs.
JB
Jacqueline B's update22 Sept 2025, 11:35
Reviewer Update
I assume this is an AI Bot response, as there is still no contact from Old Mutual and unlikely they will respond.
WARNING: DO NOT invest with this company, they are a money pit. They happily take your money and then ignore you. I guess the Ombudsman is the only way to get them to do their jobs.
WARNING: DO NOT invest with this company, they are a money pit. They happily take your money and then ignore you. I guess the Ombudsman is the only way to get them to do their jobs.
Old Mutual's replyOfficial
22 Sept 2025, 11:48Good Day Jacqueline, thank you for your feedback. We truly understand your frustration and we want to assure you that this is not an automated response. Your matter has been escalated to our team, and you will be contacted directly via email as we continue investigating. We are committed to resolving this for you and sincerely apologise for the inconvenience you have experienced.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply22 Sept 2025, 11:48
Official
Good Day Jacqueline, thank you for your feedback. We truly understand your frustration and we want to assure you that this is not an automated response. Your matter has been escalated to our team, and you will be contacted directly via email as we continue investigating. We are committed to resolving this for you and sincerely apologise for the inconvenience you have experienced.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
JB
Jacqueline B's updateReviewer Update
23 Sept 2025, 11:15To anyone researching Old Mutual to see if they are trustworthy.......stay away from them.
They might have one person dedicated to writing responses on Hello Peter but they do not contact their clients. This is just a show for their public image.
Dig deeper and look at reviews on Facebook etc. This is their M.O. - they don't speak or respond to the clients. Presumably it is against their company policy to resolve issues and actually talk to their customers.
They might have one person dedicated to writing responses on Hello Peter but they do not contact their clients. This is just a show for their public image.
Dig deeper and look at reviews on Facebook etc. This is their M.O. - they don't speak or respond to the clients. Presumably it is against their company policy to resolve issues and actually talk to their customers.
JB
Jacqueline B's update23 Sept 2025, 11:15
Reviewer Update
To anyone researching Old Mutual to see if they are trustworthy.......stay away from them.
They might have one person dedicated to writing responses on Hello Peter but they do not contact their clients. This is just a show for their public image.
Dig deeper and look at reviews on Facebook etc. This is their M.O. - they don't speak or respond to the clients. Presumably it is against their company policy to resolve issues and actually talk to their customers.
They might have one person dedicated to writing responses on Hello Peter but they do not contact their clients. This is just a show for their public image.
Dig deeper and look at reviews on Facebook etc. This is their M.O. - they don't speak or respond to the clients. Presumably it is against their company policy to resolve issues and actually talk to their customers.
Old Mutual's replyOfficial
23 Sept 2025, 11:31Good Day Jacqueline B,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Sept 2025, 11:31
Official
Good Day Jacqueline B,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management