LW
Layla W
1 reviews | Active since Sept 2014
17 Feb 2026, 09:18
Old Mutual - appalling service
We’ve spent over 3 months trying to get a simple issue resolved with Old Mutual and still have no solution.
A policy cancelled 1 October is STILL being debited every month — now 5 months later — despite confirmations and multiple escalations. No refund. Debit order not stopped. No answers. We’re now escalating this to the Ombudsman. @Old Mutual South Africa — please can someone urgently assist? Has anyone else experienced similar issues getting debits stopped? #PoorService #Accountability
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Replies (2)
Old Mutual's replyOfficial
17 Feb 2026, 09:30Good day Layla,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Feb 2026, 09:30
Official
Good day Layla,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Feb 2026, 09:31Good day Layla,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Feb 2026, 09:31
Official
Good day Layla,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management