Old Mutual and their incompetence.

I want to to get money from my policy and since 3 days ago these people are telling me their system is offline and cannot help. I have visited Old Mutual Braamfontein and Parkstation and they give me the same story the past 3 days. I have visited the two branches on the 24, 28 and 29th December 2015 and no one has been able to assist or take up this matter with their superior considering that I need to leave the country in a couple of days. What disturbs the most is the complete relaxation and lax responses I get from the consultants as if its normal for their systems to be offline all the time and their telephones.If this is normal for them then why do you even have 20 consultants at each branch doing nothing all day at so many branches? I am disappointed and I am going to cancell my policy and invest else where. Not forgetting the 5 day/15 day working days I have to wait for them to release my money, complete nonsense!