Old Mutual and their complete lack of communication

To the people of Old Mutual,

It seems that the only way I get any form of reply from anyone that works there is when I have to resort to “Hello Peter”.

I have been requesting the cancellation of 2 of my policies- I have sent the requested forms on the 3rd of February 2020 and asked if everything was okay for the cancellation - I have not heard a word.

I do understand that it is the end of financial year and that things are extremely busy but it truly doesn’t take so long to answer an email - and then your company wonders why people no longer want to invest with Old Mutual.

Can someone please assist me as this is taking some time now.

Regards, Bramley