1 reviews | Active since May 2016
Old mutual and the ***** that takes place there
<p>One of the field workers from old mutual came to our work place to tell us about their products. I was not really interested because I already had funeral policies with old mutual. I then asked him to ugrade my cover. What this guy then did, he created a new policy and used the information of the people I already coverd as my dependants. The money taken from my payslip for this new policy is R782. The policy numbers is ***Bb. I went to old mutual to open a ***** case. I was told I can't cancell this policy as will not get my money back, the old mutual team will cancell it on their side. I was suprised to see that the R782 is still being deducted from my pay slip agin this month. I then called old mutual to ask about this and the person said my case has been closed and that time and hadn't received feedback from the investigation. The ***** case number is: CE***. I was then told to go to the branch and I did, they themselves still couldn't help me. R782 is a lot of money. I wouldn't recommend old mutual to anyone. If you want to save your money or need a funeral policy, rather go to the bank nje.</p>
Hi Maphelo,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Hi Maphelo,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Dear Maphelo
I have received confirmation that your payment was processed to your account today and should reflect there shortly.
Thank you once again for bringing this to our attention as it afforded us the opportunity to review the service provided and take the necessary steps to prevent it from happening again. I sincerely apologise for the delay.
Kind regards
Belinda Hunt
Dear Maphelo
I have received confirmation that your payment was processed to your account today and should reflect there shortly.
Thank you once again for bringing this to our attention as it afforded us the opportunity to review the service provided and take the necessary steps to prevent it from happening again. I sincerely apologise for the delay.
Kind regards
Belinda Hunt
