Old Mutual and SARS not talking to each other

OM for a company operating in the financial sector your customer service can't be complained about as there is no service available to complain about. SARS refuses to accept a 2024 tax return as there is no IRP5 connected to a Tax Directive app**** for by Old Mutual (which OM supplies when asked for a copy of the IRP5-does the consultant training not extend to be able to identify the different SARS forms needed). We have tried emails, phoning, personal visits to the OM Head Office in Pinelands but to no avail, all while SARS keeps on piling up penalty after penalty for the non-submission of the tax return. You were happy to receive the pension contributions, but no that it is time to pay out and supply supporting documents to the fact we are left in limbo!