Old Mutual - *********** and Contradictable.

Old mutual, please make this make sense. How do you allow beneficiary changes on a written piece of A4 exam pad note paper to be accepted and go through your systems?? Your website clearly states that beneficiary changes to ANY policy MAY and CAN only be done on YOUR official Old Mutual documents. Your staff are so clued up with the processes - isnt this what you train them on? The amount of wasted time I've spent on this **** of a business who claims to have their "clients best interest where investments are concerned" is **********. With everything I have been and currently going through, I am now of the opinion that there are lots of inside ***** happening within this organisation. Also let me mention that nobody responds to emails and when they eventually do after 29 thousand working days you're back at square one because then nobody seems to know who actually deals with what. So let me go the route of media so that I can get somebody's attention.

Also, stay away from Old Mutual. They are not as transparent as they claim to be. They will cover up for their mess-ups and not take accountability for their incompetency.