HS
Hlengiwe S

1 reviews | Active since Mar 2018

02 Nov 2020, 18:23

Old Mutual and Bidvest bank disgusting service

Allenridge Pius Philani Makhoba was unfairly treated by Bidvest Bank((Pavilion) and Old Mutual-OMF ( Pinetown). He went to apply for the money from his investment at Old Mutual and was subsequently offered a loan. He asked to bring all the relevant documents. Including bank statement which was from Bidvest Bank,he submitted it to Old Mutual (OMF). He signed for the loan and waited for the money to be deposited on his account, he then discovered 2 days later that his account was closed by Bidvest Bank without consulting him, they accused him that he submitted ********** statement at Old Mutual and was called a '*********' by both Bidvest bank and Old Mutual. The statement he submitted was from Bidvest, the copy is with him.He gets paid on the last day of the month. He did not receive his salary on the 23rd of October 2020 since the teachers were paid on that day because they were going to a 1 week break.As it is now the car installment is not paid, car insurance is not paid, funeral insurances, he couldn't buy groceries etc. These things were not paid because his account was closed 1 week before he gets his salary, What makes him furious is that Bidvest did not consult him prior before they start investigating his account and even more furious to close his account without consulting him. They don't even have a proof of what they are saying, they could have ask for the statements that he submitted from Old Mutual and compare if the statements are really from their bank (Bidvest Bank). Bidvest bank and Old Mutual have caused a huge inconvenience to the family as a whole. Mr Makhoba wants both these companies to pay for the inconvenience they have caused and to pay for the defamation of character. He also wants them to clear his name from credit buro as they have listed him as a *********. He has never submitted the ********** bank statement. He has all the documents with him to prove his innocence. Kindly contact him on *** /*** /*** Thanking you for in advance.

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Replies (1)
Old Mutual
Old Mutual's reply03 Nov 2020, 09:40
Official
Dear Hlengiwe S

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management