Old Mutual - *********** and ******!!!!

I have never been so disrespected and treated with such disregard as much as OM has - I am disgruntled and frustrated. I am short of going to their offices and just really telling them what I think of the business they are running.

It has been more than a year of me trying to get my money from my Tax Free account with no success. Every time I want to withdraw the money a new process has been introduced, these people went as far as send me abut 10 different documents for me to complete so they can have "all my information", information that have nothing to do with the Tax free account.

I have had this account for many years, and withdrawing my money has never been an issue. It was a clear process, at some point recently I was asked to get my forms certified at the police station, this has never been a requirement.

I have had the mobile app for as long long as it was introduced but I have no access to it. I have called, emailed numerous times asking that my mobile number linked to the app be changed because it is no longer in use - do you think that was done. NO!!!! Just useless bunch of people who can't even do a simple change of a phone numbers.

Naturally, I tried to cancel my contract and asked they stop debiting me but because they think I am stupid, and they have the power to hold me hostage, they stopped for one month and resumed thereafter.

Now they have blocked my email and wont assist me because I used a different email to which they were responding to all along until pushed to get my money. We know that if a company suspects ***** because of different numbers/emails, they will notify you accordingly but do you think OM has the common sense, diligence and care to do that, NO!!!!!

I regret ever opening an account with OM, I didn't know better. I hate being associated with it, and I hate that I trusted you with my money when clearly you are ******* and ******!!!!