Old Mutual always Delays my withdrawals, 3 times every year

EVERY YEAR WHENEVER I MAKE A WITHDRAWAL FROM MY 3 POLICIES (Educational Plan and Tax Free Investment) OLD Mutual does its usual Delay Tactics.

I'm writing this while currently at their Branch Office in Woodmead and they are still not able to confirm nor let me know when my payment will be done.

I made a withdraw on the 13th June 2022 telephonically, the Agent confirmed the withdrawal and advised the payment would be done within 10 to 14 working days.

On the 29th June 2022, I went to the Woodmead Office and the confused staff did not know what to do. A lady by the name of Mmatshehle Tshehle called the call center and confirmed that I had made my withdrawal on the 13th of June and that it will be paid within 10 days. To which she then gave me a Summary Report confirming that and gave me the CEB number.

I am at the Branch Today with the same lady I was with on the 29th June 2022 and still my payment has not been done. 36 DAYS LATER.

On the 29th I called the Call Centre and spoke to a Yandiswa Bavuma who was as expected RUDE and she said the Payment was attempted but my Account number cannot be confirmed. SHOCKING when it's the same account number the Premiums come off from. I then requested to speak to the Manager, to which she transfered me to Basil Meyer (who was totally clueless and misinformed) who just shouted at me and told me the account number I requested the payment to go into cannot be confirmed to which the call cut off...all this was happening while I was at the Woodmead Branch on the 29th June.

Ms Thlele then handed me the Summary Report and CEB Number and said the call centre has confirmed that payment will be made within 10 Days.

I'm here (Woodmead Office) today, 16 days later and 32 days later from the initial withdrawal request and my payment has not been made and there are two Financial Advisors that are busy calling left right and centre and they still cannot confirm anything for me. HOW PROFESSIONAL

THIS IS ACTUALLY THE 3RD TIME EVERY YEAR THIS HAPPPENS AND OLD MUTUALS POLICY SAYS PAYMENT IS WITHIN 10 TO 14 WORKING DAYS.

ITS 35 AYS LATER AND IM SITTING HERE WAITING FOR MY PAYMENT.