K
Khethiwe
1 reviews | Active since Oct 2025
07 Nov 2025, 16:42
Old mutual Agent **** me
Old mutual agent call and advise me that my policy will be re instated. After I have sent complaint to Ombudsman. I only find out that it wasn't actually registered from the beginning when my uncle passed on the still on waiting period. I complained again even to Ombudsman. I did not get help. And I also this the person wash assist me from Ombudsman wash bias, her name is Melanie. I have email and proof sent to Old Mutual and Ombudsman, Hellow Peter you are my hopr
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Old Mutual's replyOfficial
07 Nov 2025, 17:55Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Nov 2025, 17:55
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,