Old Mutual after service is pathetic

So i had 2 policies at old mutual. A green light policy and a RA. I then cancelled the 2 as I got a better offer from another insurance company. My financial advisor from old mutual contacts me and asks me why am i cancelling. He said me cancelling will affect his pay. I then told him that I do not have any problems with old mutual if he would like to see me we can arrange an appointment and if he can match or give me a better offer I will be more than willing to stay with old mutual. He then went and said it was ok he understands why i am cancelling.

After almost 2 months a female in his team calls me to do a yearly review on my policies and i explained to her that i have cancelled my policies. I also told her i am still waiting on my payout and have not received any documentation as yet. She then said she will check and get back to me. It is now almost a month and a half and she has not got to me. When i contact the financial advisor department, no matter what time of the day it is you get "voicemail" saying all advisors are currently busy please leave a message. I dont know how many messages i left still nobody has contacted me back.

I made contact with the advisor that wrote my policies and asked him if he could please get one of his team members to give me a call. He then asked me what is the issue and i explained to him. No response from him. I asked him 3 days later again please get someone to call me today. He told me then go into a branch i dont know who the person is dealing with you.

My problem here is Old mutual. This is somebody that has a team of 5-10 people working for him. Because i have cancelled it is now to much trouble for him to sort out my things. I told him it was a female on his team that called me. It is so difficult for him to ask his team members who was dealing with me. Your after service is pathetic. Why do i need to go into a branch if this is a simple thing as giving someone a call, sending the necessary documents and getting it signed off. If i said i want to make a few millions investment at old mutual i would of got a called right away. Still as I am typing this message i can not get through to the financial advisors section. Please sort this out.

JP Thomas ********** **********