Old mutual

On Saturday the 04th Jan 2020 we visited the old mutual kolonade branch at 10H30 with my spouse to apply for a consolidation loan, our ticket number was 11. The service standard was very poor as the lady who was assisting us appeared to be clueless about the process and his senior Jane worse. Our application was returned multiple times from head office because of their errors, instead of Jane helping her junior he would shout her and badmouth us while we sitting in the waiting area. To cut the story short we left the branch at 2PM with no answer if the loan application is successful or not.And not even an apology