SM
Sandile M

1 reviews | Active since Dec 2024

03 Dec 2024, 17:20

Old Mutual, Adding salt to client wounds since inception.

Old Mutual has given me the runaround on my retirement fund withdrawal for the past 3 months now. I have probably spent R 1000 on phone calls to them. There is no help. Agents don't even understand the process fully. In most cases they tell you about probabilities. I would like to state for the record that Old Mutual has unnecessarily put my family through so much pain and suffering. I have accumulated unnecessary debt and changes because of Old Mitual. I am on the brink of losing my car because of Old Mutual. I am drained. I am shocked beyond my own understanding on the incompetence. I'm at a point of acceptance that this is my reality and Old Mutual will ensure that this process is extremely frustrating and destructive to my family. Just WOW.

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Replies (1)
Old Mutual
Old Mutual's reply03 Dec 2024, 18:40
Official
Good day

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management