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Pam Z

1 reviews | Active since Nov 2012

13 Jan 2018, 11:12

Old Mutual added myself as the beneficiary on my own death/ life policy

I've Death and Disability policy with old Mutual since June 2003. Today I decided to go through the Policy Wording and other Gray line details. That's when I realised that myself and my daughter are Beneficiaries. I've on application nominated my daughter as the only beneficiary with 100% dividend. How am I going to split 50% of the payable benefit if I'm dead. Rectify this with immediate effect, forward updated Policy Schedule and update the following: Employment, I'm now working as a Clinical Claims Assistant Manager for an Insurance company.

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Replies (4)
Old Mutual
Old Mutual's reply14 Jan 2018, 01:09
Official

Dear Pam

Thank you for bringing this to our attention.

We will investigate and resolve with you directly.

Regards

Brent Sellidon

PZ
Pam Z's update16 Jan 2018, 19:17
Reviewer Update
48 hours later, still NO decency to give me a courtesy call to advise of investigations being done. I'm not going to FAIS OMBUDSMAN. By the way this is the same Old Mutual that was in the Media last year for repudiating a claim without conclusive evidence of pre existing condition but based their decision on assumption.
Old Mutual
Old Mutual's reply16 Jan 2018, 20:01
Official

Good day Pam

I apologise for the lack of response.

I will call you tomorrow to clarify.

Regards

Brent Sellidon

Complaints Management

Old Mutual
Old Mutual's reply19 Jan 2018, 12:45
Official

We have amended the beneficiary allocation. I have e-mailed you the updated document.

In order to change your occupation, we need you to complete the Occupation Questionnaire. The completed form can either be returned to me or faxed to the number provided on the form.

Thank you for affording us the opportunity to investigate your complaint. You have my direct contact details if require further assistance.

Kind regards

Nicolette du Toit

Complaints Management