OLD MUTUAL ABANDONS IT POLICYHOLDER CENTRIC VALUES CLEARLY

Is anybody else who receives an RA income being constantly let down by the Wealth Division of Old Mutual? I have an ongoing saga with this company going for over a year - one in which they have perpetually reneged on their contractual commitment to pay on time. Here is what I sent them.

- I do not believe your administrators are being honest with me. Today is the 26th of the month. And NO payment into my account. What really irks me is that I arranged with a creditor of mine to move their debit order to the 25th, yesterday because I had your assurance that the payment would be in by the 25th LATEST. Last year, early, I complained about the irregular and undependable payments into my current account from OMSA. You fixed that by adjusting the sale date to the 19th of the month thus ensuring money in account "by the 25th latest". Your commitment. Your contractual obligation. What I am now asking, and I am going to ask on social media also, is WHAT has changed in your system since December 2024 that has made you late each and every month? I suspect this has everything to do with your making a profit to the detriment of the policy holders. It's a disgrace. I got rid of your life insurance division last year due to poor and indifferent service and now I am planning to do the same with Old Mutual "Wealth".

I look forward to your response. Meantime, I am making inquiries to move my portfolio to another financial institution.