PJ
Precious J
1 reviews | Active since Nov 2025
20 Nov 2025, 11:01
Old mutual
My mother submitted a funeral claim last month on the 24th of October and was informed that the claim has been paid no payment received till now and she was informed that there is nothing that old mutual can do after we provided them with all the statements to prove that no.money was received
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Replies (3)
Old Mutual's replyOfficial
20 Nov 2025, 11:30Good day Precious,
We’re truly sorry to hear what your mother has been going through. We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We’re truly sorry to hear what your mother has been going through. We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 11:30
Official
Good day Precious,
We’re truly sorry to hear what your mother has been going through. We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We’re truly sorry to hear what your mother has been going through. We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
PJ
Precious J's updateReviewer Update
20 Nov 2025, 12:28How are you gonna investigate without any information mxm
PJ
Precious J's update20 Nov 2025, 12:28
Reviewer Update
How are you gonna investigate without any information mxm
Old Mutual's replyOfficial
20 Nov 2025, 12:40We note your comments, please be advised that this matter is being attended to and one of our complaints assessors will be in contact.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 12:40
Official
We note your comments, please be advised that this matter is being attended to and one of our complaints assessors will be in contact.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management