ZM
Zanele M

1 reviews | Active since Oct 2021

24 Mar 2026, 09:21

***** Old Mutual

Once again, I’m back here, my salary has been short since last February and I’m only seeing my payslips now because they are not sent to me electronically, they are hand delivered. Old Mutual has again opened another policy in my name and in my government parcel which is very confidential. Last year I had the same complaint about a *****ulent policy opened without my knowledge. Please cancel this thing that I don’t know as soon as possible as this has inconvenienced me very much. I will be going to the cosmo branch to have it cancelled as I know nothing of this. Please escalate this because I never even received any feedback on my previous ***** case.

0
Replies (1)
Old Mutual
Old Mutual's reply24 Mar 2026, 09:41
Official
Good day Zanele

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management