Old mutual

Asanda T Early on January i called the head office old mutual just to check on my policy about how is it going the agency said i was behind with 2 months which is September and october i was shocked because i pay my policy every month and if i skipped 1 month i will double the policy money the next following month. To cut the matter short with no arguments i asked the lady that has tge policy lapsed she said no its still active as soon as i pay they will re-instate it meanwhile it was was lapse pending i asked how should i do she said i must double my premiums for two months february and march, i did as she said i paid double in february i pay cash deposit for the policy outside the bank at the ATM's my total policy money that i paid monthly was 298 but instead of 298 i paid 300 not knowing that i was making it difficult for my self because they told me that it can be slow on the system when i do not pay the exact amount and they will see the money a bit later than expected. I kept all of my slips when i deposited money but some of them have faded , my mom passed away on 01/03/2020 and i was not at home i was at the hospitalised i aske my brother to pay my policy before the 3rd or march because the 3rd was my due date to pay for policy and i did not want other complications he paid double on the 02/03/2020 bare in mind am paying double for the months that i was behind with but i knew that i had paid for those month but did not want to argue with them.on the 06/03/2020 i went to old mutual to go and claim my claim was successful everything went well later on they sent me a message that my policy had lapsed on january . I called the office i explained my situation from A-Z i asked them to do investigation about this. They sent another messages askinga for my receipts i kept on going to the old mutual office to give the the receipts the kept on asking for to fax the to the head office they said September and october shows that they where paid but the want December and january i gave them as well, they said the wanted the last slip not the one i paid after the death which was february i gave them aswell since then they did not come back to me i have been waiting and waiting. I thought i must change from govern mbeki old mutual and go to the other branch thought something might change I went to greenacres old mutual they said to me my claim is pending