Old mutual

I took out a funeral policy with old mutual for my aunt, I filed a claim on the 09 July 2021, I later received a message from them asking for 2 affidavit from family members to confirm my relation since we r on different surname. I did that on the email provided and only to find out after two weeks that they didn’t get and I went to the branch to resubmit. Till now nothing or any communication when I call u r sent from pillar to post for their claims department.

I had communicated with the on Twitter and they asked for my details which I did and I got an email to say they received the enquiry and that’s it till now. I’m so disappointed and disgusted by their behaviour.

Old mutual it’s a **** and do not fall for it try other service providers. Their private reply do not fall for it it’s just to say we got your enquiry and that’s it.