MM
Magdeline M
1 reviews | Active since Oct 2019
10 May 2022, 07:16
Old mutual a **** or don't have money any more
my father inlaw passed on the 1st of May and i claimed on the 3rd, 2days after i was told theres oustanding documents,on the 4th i went to the branch early in the morning an submitted ALL the documents and on the 5th they escalated the matter to speedy the process,funeral was on saturday the 6th and uo u til today no money has been paid,they are taking me from pillar to post,they keep on saying it was escalated but still nothing has come forth...im most dissapointed as i couldnt burry my father in law with dignity because the money we had at hand wasnt enough...please assist
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
10 May 2022, 07:24Dear Magdeline
We are sorry to hear about the service experienced.We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced.We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply10 May 2022, 07:24
Official
Dear Magdeline
We are sorry to hear about the service experienced.We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced.We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
MM
Magdeline M's updateReviewer Update
12 May 2022, 16:45I wrote about old mutual service... They responded but this is just fool the people they respond to the emails and say they investigating but still can't get hold of the person investigating to get an update... My claim is now being investigated but when my premium was deducted they never thought to investigate now that they should do payment they investigate... I'm really dissapointed been again taken to pillar to post submission of papers are requested n have sent everything but no payment is being done.
MM
Magdeline M's update12 May 2022, 16:45
Reviewer Update
I wrote about old mutual service... They responded but this is just fool the people they respond to the emails and say they investigating but still can't get hold of the person investigating to get an update... My claim is now being investigated but when my premium was deducted they never thought to investigate now that they should do payment they investigate... I'm really dissapointed been again taken to pillar to post submission of papers are requested n have sent everything but no payment is being done.