OLD MUTUAL : A ****

First of all let me just say I’ve had the worst experience ever with old mutual, and I mean with everything, in branch, their call centre, and their email address system. Everyday when I call everyone has a new story to tell me. It’s like no one there knows what they are doing. In March my mom passed away, obviously the hardest time of our lives, Old mutual didn’t help as we almost couldn’t proceed with the funeral because of their late payments, with their staff telling us different stories every time you call [By the way you wait almost an hour, using your airtime, just to get people who don’t know what they are doing and they transfer you till you run out of airtime without getting any sort of help]. I’ve recently submitted a claim[I didn’t know about it]. The lady at the call centre said I need to apply for a premium Refund, and I’ve been calling and getting different stories everyday from old mutual. Also why can’t you see active policies on your system just by using ID. Because I was told many times about my mom’s policies being cancelled only to find out that is not true as we had obtained her payslip and found out she had 3 more active policies but Old Mutual couldn’t pick it up on their system and we were told nothing. All I’m trying to say if you still have time, I’d suggest you run. I would never recommend anyone to Old Mutual. Assupol has been great thou.