Old mutual - A ****

Very poor customer service. I have a policy ,for the past 15 years, Suddenly Old mutual splits amounts on different dates without any notification. As a result my policy lapses and old mutual doesn't bother to inform me. I spend 11 minutes on hold after a 5th attempt where the recording says my call is important to them...bull****. And then the line goes dead. Old mutual is just a ******* and this is not based on just this one experience.