LM
Lerato M
1 reviews | Active since Jan 2012
27 Mar 2025, 18:20
Old Mutual a **** or what?what an emotional abuse and harra*****t from Old Mutual
I have been getting messages about my premiums being behind,while they are upto date.when I go to the branch I'm told I'm upto date ,I even called call center and was told everything is in order.But the sms is saying different stories and it was not the first time being harrased by old mutual. You can imagine being told by a premium of 2016 in 2024/2025 ,while is a debit order.on the 21st Feb ,I got an sms and a call now on the 24th March I got an sms about premium holiday in 2020 and premiums in 2016,2018,2019 and 2020.I have been with Old Mutual from 2007/2008 and today I'm told I'm 6months behind on my premiums.
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Old Mutual's replyOfficial
27 Mar 2025, 18:24Good day Lerato,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Mar 2025, 18:24
Official
Good day Lerato,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management