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Sphiwe N
1 reviews | Active since Sept 2024
13 Jan 2025, 14:51
Old Mutual a Nonsensical service provider.
If you are with Old Mutual and have an option to move your retirement funds to another asset or Investment management company please do so urgently as they are going to make you feel like you are begging when it's time for you to claim your funds, they are nonsensical, arrogant and utterly disrespectful, if you want proper service and to maintain your dignity move your retirement funds away from Old Mutual they are a ****.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
13 Jan 2025, 15:10Hi Sphiwe
We have received your review and sincerely apologise for your service experience. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2025, 15:10
Official
Hi Sphiwe
We have received your review and sincerely apologise for your service experience. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
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Sphiwe N's updateReviewer Update
17 Jan 2025, 10:12Sincerely apologize but absolutely nothing has been done to resolve my query I am stuck unable to access my claim,nothing is happening, how nonsensical.
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Sphiwe N's update17 Jan 2025, 10:12
Reviewer Update
Sincerely apologize but absolutely nothing has been done to resolve my query I am stuck unable to access my claim,nothing is happening, how nonsensical.
Old Mutual's replyOfficial
17 Jan 2025, 10:40Hi Sphiwe, we understand that the delay can be frustrating. A complaints assessor will be in touch with you to provide you with feedback.
Old Mutual's reply17 Jan 2025, 10:40
Official
Hi Sphiwe, we understand that the delay can be frustrating. A complaints assessor will be in touch with you to provide you with feedback.
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Sphiwe N's updateReviewer Update
23 Jan 2025, 14:26I would like to reiterate that whoever can move their funds away from old mutual's custody must do it lightning fast or face a robust violation of your rights when you lay a legitimate claim,they will never let you access your claim, they will frustrate every little effort you make to access your lawfully earned funds rest assured.
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Sphiwe N's update23 Jan 2025, 14:26
Reviewer Update
I would like to reiterate that whoever can move their funds away from old mutual's custody must do it lightning fast or face a robust violation of your rights when you lay a legitimate claim,they will never let you access your claim, they will frustrate every little effort you make to access your lawfully earned funds rest assured.
Old Mutual's replyOfficial
23 Jan 2025, 19:34Hi Sphiwe, we are truly sorry for the delay. We can assure you that we are following up regarding this matter to ensure you are provided with an update regarding this matter.
Old Mutual's reply23 Jan 2025, 19:34
Official
Hi Sphiwe, we are truly sorry for the delay. We can assure you that we are following up regarding this matter to ensure you are provided with an update regarding this matter.