AK
Aviwe K
1 reviews | Active since Sept 2018
04 Feb 2022, 14:05
OLD MUTUAL A GANG OR INSURER?
I cancelled my policy with them on earlier in January and yet they still debited on my payday. I called the following week to query and was told that it would take about 5 days for my payment to reflect on their side and then they can do a refund. 6 days later I called them (which is today). After going back and forth with a consultant by the name of Chantal, for over 36 minutes she dropped the phone in my ear. She had created a reference number CET***1 for me. I am glad I cancelled it but I still want my money back and their consultant are less interested in assisting in such issue. It is like they have a gang mentality, once in one way out and that is through death.
Helpful (0)
Replies (12)0
Replies (12)AK
Aviwe K's updateReviewer Update
10 Feb 2022, 11:39Good day.
I still have not heard any feedback. How much longer will this take?
I still have not heard any feedback. How much longer will this take?
AK
Aviwe K's update10 Feb 2022, 11:39
Reviewer Update
Good day.
I still have not heard any feedback. How much longer will this take?
I still have not heard any feedback. How much longer will this take?
AK
Aviwe K's updateReviewer Update
10 Feb 2022, 11:44Even now am on a call and your agents are busy sending me from pillar to post. Why is it difficult to return a persons money that you debited. It is over 2 weeks now.
AK
Aviwe K's update10 Feb 2022, 11:44
Reviewer Update
Even now am on a call and your agents are busy sending me from pillar to post. Why is it difficult to return a persons money that you debited. It is over 2 weeks now.
AK
Aviwe K's updateReviewer Update
14 Feb 2022, 07:50Dear Thabiet.
I am still waiting as you have not refunded my money as yet.
I am still waiting as you have not refunded my money as yet.
AK
Aviwe K's update14 Feb 2022, 07:50
Reviewer Update
Dear Thabiet.
I am still waiting as you have not refunded my money as yet.
I am still waiting as you have not refunded my money as yet.
AK
Aviwe K's updateReviewer Update
14 Feb 2022, 11:20I hear what you saying but I mean its been how many days now and still nothing. I am beyond irritated that everytime I must keep reminding you guys.
AK
Aviwe K's update14 Feb 2022, 11:20
Reviewer Update
I hear what you saying but I mean its been how many days now and still nothing. I am beyond irritated that everytime I must keep reminding you guys.
AK
Aviwe K's updateReviewer Update
14 Feb 2022, 14:50How much longer must I wait?
AK
Aviwe K's update14 Feb 2022, 14:50
Reviewer Update
How much longer must I wait?
AK
Aviwe K's updateReviewer Update
15 Feb 2022, 13:4211 days on since I reported this issue on this platform and still not resolved. Its well heading to the 20th day since I first reported the issue with you guys. Utterly disappointing and to be honest the CPA really needs to look into your business practice because there has to be alot of violations.
AK
Aviwe K's update15 Feb 2022, 13:42
Reviewer Update
11 days on since I reported this issue on this platform and still not resolved. Its well heading to the 20th day since I first reported the issue with you guys. Utterly disappointing and to be honest the CPA really needs to look into your business practice because there has to be alot of violations.
AK
Aviwe K's updateReviewer Update
15 Feb 2022, 14:23Nah its too much. You keep telling me it has been escalated here and there. I sent everything that was requested and still. I don't need this and I am tired of having to follow up on your company and you keep doing the same thing that the consultants were doing, by sending me from pillar to post.
AK
Aviwe K's update15 Feb 2022, 14:23
Reviewer Update
Nah its too much. You keep telling me it has been escalated here and there. I sent everything that was requested and still. I don't need this and I am tired of having to follow up on your company and you keep doing the same thing that the consultants were doing, by sending me from pillar to post.
AK
Aviwe K's updateReviewer Update
16 Feb 2022, 15:41Dear Thabiet.
I received a call yesterday and was told this would be finalised today and everything will sorted out and yet still nothing and it is almost end of business. What is going on because I cannot take this anymore.
I received a call yesterday and was told this would be finalised today and everything will sorted out and yet still nothing and it is almost end of business. What is going on because I cannot take this anymore.
AK
Aviwe K's update16 Feb 2022, 15:41
Reviewer Update
Dear Thabiet.
I received a call yesterday and was told this would be finalised today and everything will sorted out and yet still nothing and it is almost end of business. What is going on because I cannot take this anymore.
I received a call yesterday and was told this would be finalised today and everything will sorted out and yet still nothing and it is almost end of business. What is going on because I cannot take this anymore.
Old Mutual's replyOfficial
17 Feb 2022, 09:55Dear Aviwe
I will follow up with the specialist who called you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I will follow up with the specialist who called you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply17 Feb 2022, 09:55
Official
Dear Aviwe
I will follow up with the specialist who called you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I will follow up with the specialist who called you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
AK
Aviwe K's updateReviewer Update
17 Feb 2022, 11:20You have been following up for a while now over 2 weeks complaining. If I don't get my money by 2 pm today am going to contact the CPA. I have had enough of this nonsense and foolish delay tactics.
AK
Aviwe K's update17 Feb 2022, 11:20
Reviewer Update
You have been following up for a while now over 2 weeks complaining. If I don't get my money by 2 pm today am going to contact the CPA. I have had enough of this nonsense and foolish delay tactics.
AK
Aviwe K's updateReviewer Update
17 Feb 2022, 15:34Then please email me the confirmation so that I can see for myself because I cant trust anything from you guys. And how much longer will it take for the refund to appear on my account.
AK
Aviwe K's update17 Feb 2022, 15:34
Reviewer Update
Then please email me the confirmation so that I can see for myself because I cant trust anything from you guys. And how much longer will it take for the refund to appear on my account.
AK
Aviwe K's updateReviewer Update
17 Feb 2022, 16:42Im tired and drained. Its been far too long to process a simple request. Every single date that you have put forward to say this issue will be resolved it has gone beyond it and still no refund. There is a culture of *****ing with consumers in your organization and no accountability in any level.
AK
Aviwe K's update17 Feb 2022, 16:42
Reviewer Update
Im tired and drained. Its been far too long to process a simple request. Every single date that you have put forward to say this issue will be resolved it has gone beyond it and still no refund. There is a culture of *****ing with consumers in your organization and no accountability in any level.