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Asanda S

1 reviews | Active since Feb 2020

04 Oct 2023, 09:23

Old Mutual a disappointment

I'm so disappointed with Old Mutual as now it's the third month of begging you to change my policy's method of payment, maybe you my Greenlight policy to lapse. Your Call center Consultant told me she is not equipped to service Greenlight and how is that a client's problem????

0
Replies (7)
Old Mutual
Old Mutual's reply04 Oct 2023, 09:24
Official
Dear Asanda

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Best regards,

AS
Asanda S's update07 Oct 2023, 02:37
Reviewer Update
I honestly regret taking my life cover with Old Mutual over ten years ago if I'm going to struggle this much to only change the method of payment, how much more will I or my family struggle in the unfortunate time of need? Till today I am yet to be "contacted ".
Old Mutual
Old Mutual's reply07 Oct 2023, 14:58
Official
Hi Asanda

We're sorry to hear about your experience. At Old Mutual, we strive to provide excellent customer service and we apologize for any inconvenience caused. The matter is still pending investigation. We are awaiting internal feedback regarding the premium collection history.

Best regards,

AS
Asanda S's update06 Nov 2023, 09:06
Reviewer Update
I can see Old Mutual likes when people bring dead bodies to the branches, you promised to fix the mess you caused to my policies and deduct premiums on the 1st of November, but till today I am still waiting. You want my 10 yrs old policy to lapse
Old Mutual
Old Mutual's reply06 Nov 2023, 10:44
Official
Hi Asanda

Thank you for contacting us. We apologize for the frustration and inconvenience caused. Your request has been forwarded to the appropriate department for review and resolution. Our team will provide you with an update within 3 business days. 

Best regards,

AS
Asanda S's update23 Nov 2023, 10:09
Reviewer Update
Old Mutual I'm still waiting for you to attend to this complain. Should anything bad happen I will publish this complaint and tell anyone who cares to listen because your customer care is not up to standard at all.
Old Mutual
Old Mutual's reply09 Jul 2024, 09:23
Official
 Good day Ms Sikukula

We acknowledge receipt of your Hellopeter complaint related to a Old Mutual Finance Bureau enquiry.

In order to investigate this matter and assist, may you please provide us with a copy of your credit report to  ***
Kind regards 
Old Mutual Complaints Management

Best regards,