Old Mutual a Compay of ******

I dion't even know where to satrt or who to contact now in order to resolve my mother's problem. She took her early retirement in September 2019. When she processed her documents she was told it would take 6 weeks for her payout. It has now been 5 months and she has not received a cent from Old Mutual. She cannot do anything right now as everything is at a standstill, she has people to pay, accounts but it seems Old Mutual does not care. Last December she was told that they were waiting for Abacas settlement letter. I had to put her through to them because she kept on being told that they did not receive the settllement letter. January I called Abacus had them send the letter to her directly. She forwarded the letter to Old Mutual informing them that it will expire on the 5th Feb. Old Mutuial does not update her on anything she constantly needs to call and find out about the progress of her claim herself. End of Jan it was SARS and ROT. Last week she called in and was told they had to contact Abacus because the settlement letter had expired......like really. They werte made aware of this but still did not process her claim. She logged a complaint twice but did not get any response. If this is how Old Mutual operates then I feel sorry for people who do not have the airtime to call them, email annd internet to show the world what disgusting service Old Mutual gives its clients. I feel sorry for people that are getting into business with such a company that does not take it's client's needsd into consideration. I will not sit and watch my mother stress week in week out over her money that she worked for all these years. I will expose Old Mutual just like the family that had to take a body to their office for them to see the seriousness of their actions.